FAQ

What is Samurai Blaze?

Samurai Blaze was started in 2016 as a smoking accessory brand sold exclusively on Amazon. Now we design, manufacture and sell our high-end smoking accessories as well as products from reputable brands. Our partnerships around the globe have allowed us to offer authentic products for the lowest price. We do not sell cheap products, we sell the best products for cheap!

 

Where do we ship from?

Samurai Blaze ships from 4 main locations in Texas, Florida, New Jersey and Wisconsin. Each location stores different inventory, so some orders may be shipped from more than 1 location. We do not ship rom any location outside of the USA.

 

Where will we ship to?

As of now, we ship to all North America, United Kingdom, Spain, Portugal, Netherlands, Italy and Germany. We are working on finding an economical solution to shipping worldwide.

 

I just ordered, when will it ship?

Our standard processing time is 1-2 business (Monday - Friday 8am - 5pm EST) days before it ships. We do our best to ship the following day, but due to order cue and postal holiday schedules, orders may take longer to ship.  

2020 USPS Holidays

New Year’s Day	Wednesday	January 1, 2020
Martin Luther King Jr.’s Birthday	Monday	January 20, 2020
Washington’s Birthday	Monday	February 17, 2020
Memorial Day	Monday	May 25, 2020
Independence Day	Saturday	July 4, 2020
Labor Day	Monday	September 7, 2020
Columbus Day	Monday	October 12, 2020
Veteran’s Day	Wednesday	November 11, 2020
Thanksgiving Day	Thursday	November 26, 2020
Christmas Day	Friday	December 25, 2020

 

I found a cheaper deal online; can you honor their price?

Absolutely! Send us a link to the product, if we can verify it’s authentic, we will match or beat their price.

 

I found the same pipe on DHGate or Alibaba for 10x cheaper, WTF?

DHGate and Alibaba are predominately Chinese marketplaces where manufacturers copy designs and sell replicas. At Samurai Blaze you will only find authentic brands, and only brands we have been authorized to sell. Be careful online, there are plenty wolves in sheep’s clothing.

 

How do I cancel my order?

Easy! Send an email asap to [email protected]

 

My order arrived damaged, what do I do?

Don’t worry, we will take care of it. Unfortunately, this is a common problem with shipping anything, especially glass. We check each piece before they’re packaged, but sometimes they will get damaged during transit. Shoot us an email with a photo of the box and damage; we will take it from there. Our shipping team will review the claim and replace or refund the transaction.